FAQs – WESTINGHOUSE DISHWASHER PROMOTION

What products do I need to purchase to be eligible for the promotion?

To qualify purchase at least 1 participating Westinghouse Dishwashing product during the Promotional Period.

The participating models are WSF6606XA, WSF6606KXA, WSF6608XA, WSF6608KXA

How long does the promotion last?

You must purchase your participating Westinghouse Product during the Promotional Period: 1st September 2020 to 30th September 2020.

When is the latest I can submit a claim?

All claims (online or by mail) must be submitted and received between 1st September 2020 and 31st October 2020.

No claims will be accepted after the 31st October 2020 whether by online or post.

How do I enter this promotion?

You must complete the online form at: www.westinghouse.com.au/promotions

Follow the prompts to the claim page during the Promotional Period and fill out the required details.

You will be required to supply the following information:

  • Contact details: Name, Number, email address & state
  • Full address in order to receive your reward
  • Product details: Model number and Serial Number and status of your order
  • Tax Invoice details: Purchase date and image of tax invoice
  • Retailer details: Retailer name, suburb and State

Once you provide the above details, submit your claim. You will receive email confirmation of your claim and claim ID number.

What is required of my tax invoice?

In accordance to the Terms & Conditions, please provide a valid purchase Tax Invoice.

A valid Tax Invoice is to contain the name of the retail store, a valid Australian Business Number (ABN), the details of the purchased appliance (model number and description) and the full name of the purchaser.

The customer name on the tax invoice must also match the name of the person claiming the Reward.

Your uploaded tax invoice image must be in jpg/png/gif/pdf format.

I don't have internet or email, is there another way for me to enter in this promotion?

You can mail in your claim to PO Box 1054, Strawberry Hills, NSW 2012.  You must include the following details with the letter:

  • Name (must be the same name as on the tax invoice)
  • Contact phone number
  • Email address
  • Full address
  • Copy of tax invoice

I entered a different name on the online claim form, from the name shown on the tax invoice. Is this OK?

No, it is not. The name/entrant on the claim form must match the name on the tax invoice, in order to be eligible for this promotion. Claims that are received showing a different name will be made invalid.

How do I contact you about this promotion?

You can phone the Electrolux Home Products Contact Centre on: 1300 363 640 between 9.00am and 5.00pm Monday to Friday. You may also email us at: [email protected]

What are the terms and conditions of this promotion?

You can access the full terms and conditions here Terms & Conditions.

What is the gift with purchase?

Every valid entry received (including the winner of the Prize) will receive the reward of a Finish pack valued at $80.00 (“Reward”). Each Finish prize pack includes:

  • 2 x Finish Ultimate Pro Reg (valued at $32.00 RRP each);
  • 1x Finish In Wash Cleaner (valued at $10.00 RRP each)
  • 1x Finish Rinse Aid 250ml (valued at $6.00 RRP each)

When will I receive my Bonus Finish Pack?

Please allow 4-6 weeks for delivery of your Bonus Finish from the end of the Redemption Period.

My delivery address has changed since I entered my online claim details. What should I do?

Please contact us as soon as possible to update your address details to ensure your items are delivered to the correct address.

Please email [email protected] or call 1300 363 640 and quote your Claim ID.

Why is there no box to tick for Privacy? Is it a secure website?

This is a secure website ‑ your privacy is protected throughout the website. As per the Terms and Conditions, Electrolux may use your information for promotional, marketing and publicity purposes including sending electronic messages or telephoning you.

Please visit our Privacy Policy for more information: http://www.electrolux.com.au/other/privacy/

Why don't I get an email back straight away after registering?

Sometimes there are short delays in email transmission. If you have not received a confirmation email within an hour, you may have entered an incorrect email address. It is also possible that your email service provider is blocking this mail as Spam or Junk mail. Please check your Spam and Junk Mail folders. If you still have not received a confirmation email you can contact us via email at: [email protected] for assistance.

How do I update my details on the online claim form?

You can update your personal details or product serial numbers via clicking on the link you received in the confirmation email. You can only update these details prior to validation.

Where can I find my serial number?

Your serial number can be found on the product box, on a white sticker. If you don’t have the box anymore, you can find the serial number on the product itself. Please use our serial number guide to find your serial number: download guide PDF

My product is on backorder or out of stock and I can’t supply my serial number. Can I still submit a claim?

Yes, if you have purchased and paid in full your qualifying products during the Promotional Period by the 30th September.

You must submit your claim before the 31st October 2020.

Once your claim is received you will receive an email with a link to allow you to summit your serial number when your product arrives. You have until 29th December 2020 to submit your serial number to ensure that your claim can be validated for your Reward.

Failure to submit your serial number by the 29th December 2020 period will render your claim invalid.

Will products purchased from commercial (trade) or wholesale suppliers be accepted?

No, purchases made from commercial or wholesale suppliers are not eligible for this promotion.

Can this promotion be used in conjunction with the Westinghouse Dark Stainless Steel Aspire Kitchen cashback?

No, this promotion is not to be used in conjunction with any other offer.